Terms & Conditions

WE ARE NOT A COMMERCIAL COMPANY OR SERVICE. WE ARE ALL VOLUNTEERS. WE CANNOT MAKE ANY GUARANTEES. WE ARE TRYING OUR BEST TO HELP.

1. We are just a group of volunteers, we are not a service or a commercial company

2. We are not getting paid to do this

3. We are not experts

4. We are just trying to help

5. We cannot promise to solve your problems

6. We are only connecting people in need with people who can help

7. Your request will be fulfilled through many volunteers, so to avoid miscommunication, we request you to try and be as clear with your requirement as possible

8. If you need groceries, we will connect you with a grocer who is delivering. Same for meds etc.

9. Please ensure you communicate your needs properly to the vendor

10. We do not know these vendors, we are merely finding them through others.

11. We cannot take responsibility for late or missing deliveries

12. Please ensure that the vendor takes card/online payment if you do not have cash

13. Avoid paying by cash, but if you must, then please keep change ready

14. Make payments directly to the vendor who is delivering your goods

15. Please do not make or take payments on anyone’s behalf, no matter how small

16. Please ensure with the vendor that none of the products/meds are expired

17. Please be patient and polite with our volunteers, they are normal people, just like you

18. Please do not call for items that are non-essential, e.g. snacks or soft-drinks

19. We cannot get meds without a photo of the prescription

20. This is an ongoing effort, and we are also affected by this lockdown

21. We are not responsible for any damages or problems

22. We will not help you break the law and violate the lockdown, e.g. inter-city travel

We are not responsible for any damages that may arise out of using this website or the assistance of our volunteers. If you submit any of the forms on this website or call our members for help, then you agree with these terms and conditions.